Pullman Palm Cove Sea Temple Resort and Spa

This hotel is a mixed bag. The rooms are dirty and gross. During our 3 day stay, we could tell that our room was never cleaned because the same dead bugs remained on our walls. Plus, the debris in the sink was never removed. The whole floor that we stayed on was broken down, old, and just low-end. Everything is so dirty. This is a 2 star hotel, that somehow has been passed off as a 5 star hotel. This place is just not worth it. The staff at the breakfast were a bit rude and ill-tempered. The dishes at the breakfast are dirty and nasty. The equipment in the gym looks like it hasn’t been cleaned in years. Plus, you can’t really swim in the ocean in front of the hotel. The waters are filled with stingers, sting rays and crocodiles. Pro tip: Some of the other resorts in the area have blocked off beach front areas with nets to try to keep the stingers and sting rays out. To me this is evidence of a resort that actually cares about their customers. The Pullman DOES NOT have this. If you like swimming in the ocean, call your resort on advance and find out if they have a roped off area for guests to swim in advance. If you are looking for a fabulous, 5 star beach resort—this is simply not it. Do not stay here. But, if you’re down for a 2 star experience and you just need a place to stay because you are looking to go to the Great Barrier Reef, then this could work for you. And management, please do not leave yet another canned response. Guests are over it, and it further shows your lack of accountability. People are spending their precious time and hard earned money to stay at your resort. What are you actually doing to improve the cleanliness of the resort? What are you doing to ensure a better guest experience? Why isn’t there a dedicated swim area or even beach chairs down at the beach for guests? Please actually speak to these issues and what is being done to address them. Another, “we’re sorry to hear that you didn’t have a good experience” response is trite and insulting.

Food is good and they can provide with vegan options, but the service is questionable. Although they are very kind they are not very professional and they do not fulfill the standards of such a restaurant. It took them 1h to bring the main dishes and although the restaurant was empty, the waitresses acted like we did not exist. The atmosphere of the restaurant is not so nice either, the lights are too bright.

Location is great, a short walk either on the beach or sealed roads to the main strip. Facilities were good and Happy Hour by the pool was very welcome. Would like to see the menus updated to include dietary requirements - we didn't eat at all on site as there were no Vegan options. We stayed in a 1-bedroom apartment which was spacious and very comfortable. However, the blinds in the bedroom did nothing to block out the light which meant the bedroom was brightly lit the whole night, no distinction with day break. Staff are warm, professional and very helpful. Would recommend a stay at Sea Temple!

From the moment we were arrived and were greeted with cold juice and hand towels to freshen up we were just delighted. We appreciated absolutely everything! Overall a beautifully presented and maintained resort in an excellent location. The board walk to the beach in heavenly. The apartment and facilities were first class. The restaurant offered fine dining and fine wines with the most romantic ambience. From dawn to dusk we were just delighted! The extra attention to maintaining the apartment pool during our stay was just exemplary. The staff were so helpful and attentive. Thank you. We most certainly can't wait to come back.